ILS ESA EFB01N-XS2-K03

1.A bookkeeper’s day
Read the following text about the bookkeeper Christine. The text describes two days in her office. Decide if a sentence refers to the past or the present. Fill in the gaps with the correct form of the verb in brackets.

2.Short message
Write a short email message based on the following details:
You work in the personnel department of Burke Limited. You received a message from Ms Linda Marsh from ABC Training in which she suggested a meeting next week. When you meet she also wants to give you some documents about training courses.
•Thank her for her message.
•Tell her that you cannot see her next week because you are on holiday.
•Suggest that she sends you the documents in an email.
•Tell her that you will call her after your holiday.
Write the complete email using the form below. You can choose additional details such as your position in the firm and telephone number.

3. Telephone dialogue
Susan Burton of Digital Electronics has ordered three books from you. You received the books from your wholesaler and call Susan at Digital Electronics to let her know. You find out that Susan is on holiday and that she will be back next Monday. Write a telephone dialogue that includes all these details. Leave a suitable message that includes your name and telephone number.

4. Message
Please look at the message below, then listen to it. What mistakes have been made in writing down the message? (There are nine.) Write down the correct message in full.

5.Take a message
Write down the name and address that you hear in the dialogue.